Click here to book an appointment online or to register for online booking

Appointments

Appointments with our doctors and nurses can be made in person, by phoning the surgery on 02476 322810 or online (for doctors appointments only).

You may be aware we have a slightly different way in which we handle our appointment requests. 

Routine/Pre-bookable appointments

These are available for routine problems. We do not open these up more than 2 weeks in advance as we have a high rate of patients who do not attend (DNA's) if we book these too far in advance and this wastes appointments. 

Book on the day appointments

These are available from 08.00 for morning slots and from 14.00 for afternoon slots. These are to deal with problems which cant wait for a week or 2 for a routine appointment.

Urgent appointments

These are always available with the duty doctor if a problem cannot wait until the next day and all the book on the day appointments have gone. 

The idea is that this enables patients to gain access to the doctors when a problem genuinely cannot wait for a routine appointment. However, availability depends upon Doctor appointment time and this is not endless. 

Please note that if you are 10 mins or more late for your appointment the Doctor/Nurse will not see you and you will need to re-book your appointment.

If you are not able to attend for an appointment you have booked, please let us know as soon as possible, either by phoning the surgery on 02476 322810 or online by clicking here. Failing to let us know in advance wastes the doctor's or nurse's time and means we can not give the appointment to someone else. If you fail to attend more than one appointment we will write to you to highlight the problems caused by your non-attendance. Repeated non-attendance could result in you being asked to find a new doctor.

Click here to book an appointment online (registration required)

 Click here to cancel your appointment (no registration required)

Late evening and Saturday mornings

If you find it difficult to get to appointments during the normal working day, we can now offer appointments on alternate Saturday mornings and certain evenings.  Please ask Reception for details.

Home Visits

Urgent Home Visits are for genuine emergencies only. Please phone the surgery on 02476 322810.

Non Urgent Home Visits are available for genuinely housebound patients who can not be brought to the surgery.

Please phone the surgery on 02476 322810 before 10.30am. Attendance at the surgery would be helpful if at all possible as it means the doctors have access to better facilities and it helps them see more patients and reduce waiting times.

Book your appointments online

This service is available for appointments with a doctor, but not with a nurse.  Before you can start booking GP appointments online you must first register your details for this service.  It is quick and easy to register. You will need to come in to the surgery for an application form and then you will be given the relevant details to enable you to set up an account and use the system. To maintain confidentiality, you must collect the form in person, and cannot collect forms for other family members.  Online booking is not available for under-16s.

Once registered you will be able to view any appointments you have already made, cancel them if necessary, or book a new appointment with the doctor.

When you book an appointment online you will receive confirmation which you can print off and bring with you when you attend the surgery. There is no need to reconfirm.

 Click Here to book your appointment online

Practice Nurse Appointments

The practice nurses are fully trained and qualified to deal with many issues. Please book an appointment with one of our nurses if you require:

• routine blood pressure check 
• routine asthma check 
• routine diabetes check
• routine contraceptive review including pill check
• routine heart disease check
• routine HRT check 
• routine COPD check

Using the nurses for these checks opens up appointments for the doctors and reduces waiting times.

Telephone Advice

We also provide telephone appointments for people who wish to discuss issues with the doctor. These appointments can be very useful for a continuing problem but obviously are not practical where you may need to be examined, for example with a chest infection. Telephone appointments can be made by phoning the surgery on 02476 322810.

GP Triage
This is a new system that many surgeries are adopting, in order to enable the doctors to deal with more patients each day, to cope with the increased levels of demand for appointments.
If you feel you need an urgent same day appointment, as your problem can not wait until the next available routine appointment, the receptionist will arrange for one of the doctors to phone you back, as many problems can be dealt with over the phone to save you having to attend the surgery.  During this phone call, the doctor will decide whether or not they need to see you.  This system is known as GP Triage.  If the doctor does need to see you, they will give you a 5 minute emergency appointment.  During this appointment, the doctor will only be able to deal with the initial urgent problem and may need to ask you to book a follow up appointment when more time can be devoted to your problem.