We would like to wish all our patients and staff a wonderful Christmas, however that may be looking for you all this year!
What a year it has been and we couldn’t have got through it without our fabulous staff members who have dealt with and adapted to all the NHS England recommendations put in place at a moment’s notice, and which changed sometimes day by day. Many days the Reception team have had up to a 1000 telephone calls in a single day which have all been professionally and compassionately dealt with. The Administration team behind the scenes have been working on their normal administration work, plus tirelessly managing the new data coming through regarding COVID-19 and the extended Flu program. All of the above has been seamlessly co-ordinated by the Management team. We are so grateful for all their hard work this year.
We also wanted to thank you, the patients, as you too have needed to adapt to the strategies we implemented to keep you safe. We thank you for all the positive, kind and compassionate messages we have had through, they mean a lot to us. For those who felt we have not got a process right or who have read the media and feel that we are not being visible, we have tried to take your suggestions on board where possible within the safety constraints and guidance we have been issued. Genuinely we only want what is best and safe for you, whist protecting our staff, some of whom have their own or family health concerns.
We all have had fears and concerns about the situation we are in, but we hope that 2021 will be the year the vaccine starts to turn this around and we find ourselves in a more optimistic position this time next year.