Call Recording Policy
For more information on our Policy for recording incoming and outgoing calls please click the link below.
Government statement on the new data extraction system to be introduced from Autumn 2014
Information about you and the care you receive is shared in a secure system by healthcare staff to support your treatment and care.
It is important that we, the NHS, can use this information to plan and improve services for all patients.
We would like to link information from all the different places where you receive care, such as your GP, hospital and community service, to help us provide a full picture.
This will allow us to compare the care you received in one area against the care you received in another, so we can see what has worked best.
Information such as your postcode and NHS number, but not your name, will be used to link your records in a secure system, so your identity is protected.
Information which does not reveal your identity can then be used by others, such as researchers and those planning health services, to make sure we provide the best care possible for everyone.
You have a choice
If you are happy for your information to be used in this way you do not have to do anything.
If you have any concerns or wish to prevent this from happening, please speak to practice staff or download a copy of the leaflet “How information about you helps us to provide better care” below
We need to make sure that you know this is happening and are aware of the choices you have.
You can find out more on the NHS England Care Data website
Data Protection (GDPR)
The data protection laws are changing in the UK as of 25/05/2018
Please see below some information on how we use and store your information.
If you have any concerns regarding the security of your medical information please contact us.
The address of the surgery is 39 Leicester Road, Nuneaton, Warwickshire, CV11 6AB. However, the main entrance is off St Nicolas Road.
All rooms used by patients are on the ground floor and are fully accessible by wheelchair. We also have accessible toilet facilities on the ground floor.
If there is difficulty with the mobility of some patient’s, we do also have a wheelchair on site. If you know you will need this before the appointment please contact the reception team to request or pop into the surgery and one of the receptionists will get this for you.
GP Net Earnings
The average pay for GPs working at The Grange Medical Centre in the last financial year 2020/21 was £120162.55 before tax and National Insurance.
This is for 3 full time GPs, 6 part time GP.
NHS England require that the net earnings of doctors engages in the Practice is publicised, and the required disclosure is shown above.
However, it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other Practice.
Integrated Care Record
Please watch the video below for more information on “Why the ICR matters”.
Prescriptions Charges and Exemptions
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).
The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines.
Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
The charges are:
- Prescription (per item): £9.35
- 12-month prepayment certificate (PPC): £108.10
- 3-month PPC: £30.25
If you will have to pay for four or more prescription items in three months, or 13 or more items in 12 months, you may find it cheaper to buy a PPC. The charge for a single prescription item is £9.35, whereas a three month PPC will cost you £30.25 and a 12 month PPC £108.10.
- Telephone advice and order line 0845 850 0030
- General Public – Buy or Renew a PPC On-line
There is further information about prescription exemptions and fees on the NHS website
Repeat Prescribing policy
All patients who receive repeat medications must have a review at least every year.
The date for this will be on your repeat prescription.
Once this date for Medication Review is overdue we will provide 3 reminders on the repeat prescription slip. If you do not attend for a Medication Review then your medication will not be issued.
Once the Medication Review has been completed your medication can be issued.
In the event that any medication is required urgently, a request can be put through to reception and the prescription issued with the proviso an appointment is booked with the relevant clinician.
Summary Care Record
There is a new Central NHS Computer System called the Summary Care Record (SCR). It is an electronic record which contains information about the medicines you take, allergies you suffer from and any bad reactions to medicines you have had.
Why do I need a Summary Care Record?
Storing information in one place makes it easier for healthcare staff to treat you in an emergency, or when your GP practice is closed.
This information could make a difference to how a doctor decides to care for you, for example which medicines they choose to prescribe for you.
Who can see it?
Only healthcare staff involved in your care can see your Summary Care Record.
How do I know if I have one?
Over half of the population of England now have a Summary Care Record. You can find out whether Summary Care Records have come to your area by looking at our interactive map or by asking your GP
Do I have to have one?
No, it is not compulsory. If you choose to opt out of the scheme, then you will need to complete a form and bring it along to the surgery. You can use the form at the foot of this page.
For further information visit the NHS Care records website