Appointments


The surgery is currently making changes to ensure the environment is as safe as possible for patients and staff alike during the Covid-19 pandemic.

Appointments with our doctors and nurses made by phoning the surgery on 0247 632 2810.

You may be aware we have a slightly different way in which we handle our appointment requests.

Face masks

Following a recent change in government guidance surrounding the use of face masks in public spaces, you will now be expected to wear a mask when attending the surgery to see a clinician. Children under the age of 11 years old do not need to wear a mask. We recognise that the wearing of a mask is not appropriate for all patients and therefore if you have any concerns about this, please contact the surgery for advice.

Clinicians will also wear personal protective equipment during your appointment.

If you would like more information on this please visit keepsafe.org.uk/mask

GP Triage

This is a new system that many surgeries are adopting, in order to enable the doctors to deal with more patients each day, to cope with the increased levels of demand for appointments.

If you feel you need an urgent same day appointment, as your problem can not wait until the next available routine appointment, the receptionist will arrange for one of the doctors to phone you back, as many problems can be dealt with over the phone to save you having to attend the surgery.

During this phone call, the doctor will decide whether or not they need to see you; this system is known as GP Triage.

If the doctor does need to see you, they will give you a 5 minute emergency appointment.

During this appointment, the doctor will only be able to deal with the initial urgent problem and may need to ask you to book a follow up appointment when more time can be devoted to your problem.

Attending for an appointment

You can now attend the surgery to speak to a receptionist face to face. Please ensure that you’re wearing a mask.  

Book on the day appointments

These are available from 08.00 for morning slots and from 14.00 for afternoon slots.

Urgent appointments

These are always available with the duty doctor if a problem cannot wait until the next day and all the book on the day appointments have gone. 

The idea is that this enables patients to gain access to the doctors when a problem genuinely cannot wait for a routine appointment. However, availability depends upon Doctor appointment time and this is not endless.

E-Consults

The surgery now offers a service where you can send a query or request through to the surgery. Once this has been received it will be forwarded on to a doctor to be reviewed within 48 hours. You can choose your preferred method of us contacting you with a response.
Please visit the home page and scroll down to the bottom to access this.

Non-urgent advice: Please note

If you are 10 minutes (or more) late for your appointment the Doctor/Nurse will not see you and you will need to re-book your appointment.

If you are not able to attend for an appointment you have booked, please let us know as soon as possible, either by phoning the surgery on 0247 632 2810 or online by clicking here.

Failing to let us know in advance wastes the doctor’s or nurse’s time and means we can not give the appointment to someone else.

If you fail to attend more than one appointment we will write to you to highlight the problems caused by your non-attendance.

Repeated non-attendance could result in you being asked to find a new doctor.

Late evening and Saturday mornings

If you find it difficult to get to appointments during the normal working day, we can now offer appointments on occasional Saturday mornings and certain evenings.

Please ask Reception for details.